Fill out the form to reach out and we’ll get back to you as soon as we can. Typically, within 2-3 business hours.
Want to reach us via telephone? Give us a call at (854) 203-0288, Monday-Friday between 9am-5pm CST.
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Questions, comments, feedback? We’re all ears.
Popular Topics
Shipping
Shipping rates are calculated at checkout. Orders $25+ ship free in the lower 48.
Orders placed before 12PM Central, Monday - Friday, ship the same day. If you order on the weekend, your order will be processed and shipped on the next business day. We provide estimated delivery timeframes in checkout and our economical services reach 70% of the United States in 3 business days. All orders receive a tracking number via email.
Once your order ships, you will receive a tracking number via email.
We currently only ship to the United States.
We ship from Utah and Wisconsin. Most orders reach customers within 2-3 business days. East coast customers may see shipping times of 4-6 business days.
Yes, we offer both FedEx 2nd day delivery and FedEx Express Saver (3 Day).
Ordering & Payments
You can enter a promo code in the discount code field on the checkout page. Discounts are not reflected in the shopping cart. Please note, only one promo code is allowed per order.
We currently accept Visa, MasterCard, American Express, Discover Card, and Diner's Club. All purchases require bank authorization prior to shipping. Only authorized orders will be processed and shipped. Your billing information must be exactly as it appears on your credit card statement. We also offer Paypal, Apple Pay, Google Pay and Affirm.
When you place an order, we begin processing the order immediately to make sure you get your delivery as speedily as possible. Unfortunately, we're unable to cancel or change an order once it's submitted.
Returns
Yes. In the unlikely chance that you're not a fan with a product you ordered, you can return it, used or not, for free within 30 days*. Although the cost of returns are free, the original cost of shipping your order to you will be deducted from your total refund.
* The Happiness Guarantee does not apply to orders shipped to Hawaii or Alaska.
1) Simple - contact our support team and we will process your request. Read the instructions given when completing the return steps. It'll tell you what you'll need to know to send your item back!
2) Mail your products back and wait while they make there way back to our warehouse. Once it does, you'll be refunded your original method of payment within 1-2 business days.
Generally, somewhere between one to two weeks. Since requesting a return and obtaining return postage is a self-service system, you can complete this step as quickly as you like.
The Tidal Club
The Tidal Club is a way to earn points and get rewards for shopping with us. Earn 5% back on all purchases, no strings attached. Redeem points to save big on replaceable mop heads or brush heads or use them to save on new product releases! The program is completely free.
The Studio
The Studio are new projects/products that we attempt to crowd fund. If they don't get funded, we don't proceed with them. You're able to help fund them, save up to 40% off and we're able to better forecast and produce less waste. You can sign up to be notified when these opportunities become available.
When you order a Studio product, your card is charged upon checkout. These pre-orders help us fund production. We take your support very seriously, and communicate production and order status along the way to delivery.
International Orders
No, at this time we do not ship internationally but we will be expanding to Canada in 2021.
Cleaners & Solutions
We've found that the following, in no particular order, are the best natural cleaners we'd recommend.
Puracy Natural Multi-Surface Cleaner
Method Squirt + Mop Hard Floor Cleaner
We recommend Blueland, Method, Aunt Fannie's and Puracy products.
Save with The Tidal Club
Earn points, get rewards - our new loyalty program rewards you for every purchase and other activities.
Give 25%, get 25%
Refer friends and family - when they make a purchase they’ll receive 25% and you’ll receive reward points equivalent to 25% off your next order
5% back on every purchase
Earn 5% back on all purchase, no strings attached. Use points to order replaceable mop pads & brush heads or save on new product releases!
The Studio: Crowd Funded Products
When we design new products, you can help fund them and save up to 40%. We’re able to better forecast and our planet takes on less waste. Want to learn about these occasional opportunities?
